Welcome to CasinoCo.com. We want you to have fun whilst you are here. Since this is an online gaming website, there are a number of laws and regulations that regulate our activities. We will explain the rules as clearly as possible in these general terms and conditions (The "rules"). Thank you for taking the time to read through the rules of CasinoCo.com This way we can inform you about what you may and may not do whilst using the website and products, how we use your personal information and how we manage the website. We have done our best to keep the tedious, legal information as short as possible.
The rules are a binding agreement between us. By clicking the button and approving the rules when you create an account, you certify that you have read and approved the terms and conditions. Even if you may have approved these rules by signing up via one of our resellers or one of our partners' resellers. If you do not accept and approve of the rules, do not register or continue using the site. Everything changes every now and then and we can change these terms at any time. In the event of any such changes, we will contact you and inform you about the new rules. We have the right to change them at any time.
You see the following terms used in the Rules::
"Bonus" Consisting of all promotional offers that bring a specific
reward, including but not limited to: welcome offers, reload bonuses,
deposit bonuses, free spins, free bets and risk-free plays.
Game Consisting of Casino, Live Casino, lottery and all other games on
our website (where mobile or any other platforms are included). The term
"games" may refer to any of these. We may add or remove games to the
website at any time.
"Rules" We refer to these terms and conditions that you approve of when
using the website.
"Website"
http://www.casinoco.com/, Consisting of any apps and mobile versions of
this and any other subdomains to 'www.CasinoCo.com'
"We" The license and platform are held by Bunbury Ventures N.V. based in Curaçao, number 8048/JAZ. The registered address is Heelsumstraat 51 E-Commerce Park, Curaçao. All rights reserved. CasinoCo.com is not connected to or approved by any of the companies, organisations, or any other bodies that related to any of the games used. EuroMillions is the trademark of Services aux Lotteries on Europe.
"You" The one using the website.
"Your / Yours" Has its usual meaning-in relation to you.
"Your Account" / "Account" Your user/gaming account on the website.
As we are a provider of online games, we are obligated to inform you of the following:
We are licensed and regulated in Costa Rica.
To play the games on the website you must:
6.1 Register
6.1.1 Click the 'open account' button.
6.1.2 Complete the registration form, as follows:
7.1 You must register and play from your own account only. You may not play on behalf of anyone else.
7.2 You must keep your login credentials safe and secure and not share them with anyone. If you share your login credentials with someone, even if by accident, you will be held responsible for any misuse or incorrect use of your account.
7.3 You must always keep your accounts personal and contact data updated with the correct information.
7.4 If you realise that the information you have entered upon registering is incorrect, you must notify us immediately or immediately change the information.
7.5 It is your responsibility to know if your activity on the website is legal in the country in which you are playing.
7.6 You may only have one account on the website. If you have more than one account, you must notify us immediately.
7.7 You can access all games on the website as long as you have sufficient funds in your account, otherwise, it may be possible to play using a monthly invoice.
7.8 You may not transfer or receive funds from one user account to another and / or transfer, sell or purchase user accounts.
7.9 You agree that we verify that you are actually the person you claim to be. You agree to provide us with all the necessary documents we request in order to prove that the registration information and payment details are correct, such as: (for example) copy of passport for identification purposes, or proof of address in the form of a utility bill or bank statement.
7.10 You may not use any technical errors or vulnerabilities to your advantage. We have the right to cancel and withdraw any winnings you have received in this way.
7.11 You may not be involved in any fraudulent, secretive, cheating or any other illegal activities related to your (or third party) use of the website. You may not use any methods or technologies using software or hardware devices to aid you in participation in games on the website.
7.12 You agree that we may also share your information with other persons or companies so that we can conduct our business and distribute the website's activities to you.
7.13 You agree that all deposits / withdrawals made to / from your user account must be made to / from one or more bank accounts, debit cards, credit cards or other payment methods available in your country that belong exclusively to you and that are registered in your name.
7.14 Currency fluctuations may occur.
8.1 We may refuse the opening of an account for any reason.
8.2 We may suspend or close your account as a result of a violation or suspected breach of this agreement or for any other valid reason. If you have been inactive for more than 6 months, we may close and confiscate the funds in your account.
8.3 We are aware and fully understand that mistakes and spelling errors may occur. We therefore, have the right to close your account, and retain any funds, if we detect that the information you have provided at the time of registration is incorrect. Similarly, we may also close the account and retain any funds if you fail to verify who you are.
8.4 If you attempt to open an account in addition to your original account, we will block or close the new account. We can also block or close your first account. If we leave your first account open, your remaining deposits will be transferred from any additional accounts, if any, to your original account. We will deduct an administrative fee of 10% (a minimum of 30 EUR) for each additional account that has been opened. We may also deduct additional fees under these rules.
8.5 If we detect that there is more than one account registered within your household, we may block or close all of these accounts.
8.6 We may share your personal and payment credentials with other persons or companies to verify that you are the person that you claim to be and for all of the necessary verification processes we need to carry out.
8.7 We provide no credit except bonuses or promotions. The balance on the account earns no interest. We cannot be treated as a financial institution. Although, our partners can give you credit. However, they will carry out a credit check in advance, in accordance with the applicable laws.
8.8 If we find that you are using the website in any way that it is not intended for, in order to earn money, we will adjust the account so that anything that may be earned from such activity will be removed. The account can be permanently closed.
8.9 We may refuse, terminate or limit a game or bet for any reason.
8.10 We declare a game or bet completely or partially void / (and / or close the account) if we believe that any of the following is true:
9.1 Deposits
Payment methods can be found under the "My Account" and "Deposit" pages on the website. The payment methods available to you can change depending on your current location. Some payment methods may not be available in all countries.
When you select a payment method, you agree to the terms of that payment method and all applicable fees, approve the payment method is valid, that the payment account or card belongs to you, and that you are entitled to use the payment method.
It is illegal to deposit money that has been obtained illegally
We reserve the right to change currency on our customers' accounts without notice.
When payments are made by credit card, we can request a certified copy of the card (front and back). Please ensure that only the first six digits and the last four digits on the card are visible and that the CVV / CVV2 code on the backside is not visible. The card must also be signed.
We do not accept cash directly or cash delivered to any payment service provider.
In regard to all syndicate (group play) products:
All wins, including jackpots, are capped at a value of ten million Euros (10.000.000 €). This means that should a lottery jackpot be won, then ten million Euros (10.000.000 €) will be the maximum amount paid out.
In regard to all single line bets:
All wins, including jackpots, are capped at a value of fifty million Euros (50.000.000 €). This means that should a lottery jackpot be won, then fifty million Euros (50.000.000 €) will be the maximum amount paid out.
9.2 Pay-outs
Once the result of a game you have participated in has been determined or when we can confirm the outcome of an event, any winnings will be made available to you on the account.
If, by mistake, we credit your account with winnings not belonging to you, these will be relinquished from the account. If you have withdrawn such profits before we have become aware of the error, you must immediately inform us. You will have to return the winnings. If you do not, we will take legal action to recover this debt.
9.3 Withdrawals
You may withdraw any amount up to the balance shown in 'Available funds' in the account by requesting a valid withdrawal. Withdrawal requests are only made through the website. To withdraw your entire account balance, you must first cancel any outstanding bets.
You agree that funds in the account may only be used to play the games provided on the website. If you request a withdrawal without having converted an amount equal to or greater than the amount entered, we will charge a fee. We may reject a withdrawal request if we suspect that funds are taken out on fraudulent or money laundering grounds.
Before we accept a withdrawal, we may request that you provide valid identification, such as; a certified copy of your passport, ID cards or other such documentation that we consider necessary under the circumstances. We can also perform a telephone verification, face recognition or any other required verification process to ensure that you are the person you claim to be.
If you request an amount totalling more than 2,000€ (or equivalent based on the current exchange rate on the day of your withdrawal request), we will execute additional verification processes. We may also perform these verification processes in certain cases of lower withdrawal requests. When a withdrawal is made to a credit card, we can request a certified copy of the card (front and back). Please ensure that only the first six digits and the last four digits on the card are visible and that the CVV / CVV2 code on the backside of the card is not visible. The card must also be signed.
You may withdraw 5,000€ (or equivalent based on the current exchange rate on the day of your withdrawal request) in a 24-hour period, unless a larger amount has been approved by us. We may charge a withdrawal fee. Withdrawals can take up to 1 month to be credited to your bank account.
We may request that you correct your withdrawal, cancel it or change it to another withdrawal method in accordance with anti-money laundering rules and / or legislation. Cancellation of a withdrawal (whether made by us or yourself) does not entitle you to any compensation if you decide to continue playing with the funds on the account before a withdrawal has been completed.
9.4 Chargebacks
If a chargeback on a card or deposit method you have used is issued by your payment service provider, we can take the following steps:
10.1 You can close your account at any time by contacting our customer support team directly at: support@casinoco.com
10.2 If you decide to close your account with us:
You must contact our customer support team and specifically request the closing of your account. We will transfer all funds from the account (subject to deduction of relevant withdrawal fees).
If you participate in a lottery, you cannot close your account during the time the lottery draw is in progress.
10.3 If your reasoning for closing the account is because you have a misuse problem, please check our Responsible Gaming Rules.
11.1 An inactive account is an account that has a cash money balance that has not been used for an uninterrupted period of 6 months.
11.2 If you log in before the account becomes inactive, after we have charged an administrative fee, the account will no longer be charged with any further administrative fees. You can also request a full refund of the administrative fees by contacting our customer support team. The inactivity period begins from your last login date.
11.3 If your Account becomes inactive and we are unsuccessful in contacting you, we will transfer your remaining balance to the relevant regulatory authority, if required by applicable law (depending on where you live).
12.1 Bonuses or free spins offers are only valid once per person, family, household, address, email address, debit card and / or IP address.
12.2 You always play using your cash money balance first, before you start playing using your bonus funds.
12.3 Deposit and Reload Bonuses must be activated manually by you for the account. Unless otherwise specified, you can do this after you log in to the account and enter the amount needed to get the bonus. Transfers or Deposit Bonuses can only be activated when a cash money balance is available on the account. If you play with any of your funds before claiming the bonus, lost funds cannot be used to activate the bonus.
12.4 When claiming a bonus or a free spins offer, your cash money balance, bonus and / or free spins and all winnings generated by them will remain bonus funds and cannot be withdrawn or bet on other products until the wagering requirements have been met.
12.5 All bonuses and / or free spins have a wagering requirement that must be met within a certain timeframe before any winnings can be withdrawn. The total wagering requirements for all bonuses are always stated in the terms of that bonus. Failure to meet the wagering requirement results in the bonus and any possible winnings from that bonus being forfeited.
12.6 If you wish to withdraw your money, you will need to cancel your bonus; all winnings generated from your bonus will be lost.
12.7 Temporary one-time bonuses will have a wagering requirement of 40 times the bonus amount, unless stated otherwise.
12.8 Any winnings from free spins must be wagered 20 times within 2 days in order for you to be able to make a withdrawal of any winnings, unless stated otherwise. Maximum win with no-deposit bonus is €100 or equivalent. Maximum win with deposit bonus is 15x the deposit amount. Maximum win from free lottery lines is €1000.
12.9 Please note, if you have multiple active bonuses in your account with wagering requirements that have not yet been met, these will accumulate. This means that you must complete the wagering requirement individually starting from the first active bonus received. Once you have successfully converted your first active bonus, you may move on to the next.
12.10 Risk-free bets on any game (e.g. proportional play on different results in the same hand/game so that "action" is created without risk) are not eligible for this bet condition. Examples of risk-free bets are wagers on red and black at the same time in Roulette and games on 'player' and 'bank' at the same time in Baccarat. All players who are detected to be in collusion, such as a person who bet on the player and a person who plays on the bank, will have their accounts closed indefinitely and all funds will be retained.
12.11 If you cancel the bonus / free spins, you lose the bonus / free spins and all winnings generated from the bonus / free spins.
12.12 We have the right to refuse a player the right to use a bonus or change the bonus (including cancelling it) if we believe that: The bonus is abused (our definition of abuse involves a player using promotional offers without ever risking their own funds); technical problems that have arisen in connection with the bonus; for some reason, the bonus cannot be implemented as intended.
12.13 Employees of 'Bunbury Ventures N.V.', its licensors and licensees, distributors, resellers and subsidiaries are not entitled to receive any kind of bonuses.
12.14 If there is evidence of abuse or fraud, we will close your account and retain existing funds.
12.15 Unauthorised gambling. We may at any time decide to review game history and game transactions and / or monitor your use of bonuses or free spins. In the event of suspicion of unauthorized gambling (as defined below), we reserve the right to disqualify you from a free spins campaign or bonus, or other type of campaign, and / or retain all deposits and / or winnings and / or close your account. Unauthorised gambling is considered as bonus-misuse and is prohibited on the site. Unauthorised gambling may include (but is not limited to): low margin games, equal bet games, non-risk games and full or half-bet games. This is regarded as unauthorised gambling when it happens consciously in order to utilise and take advantage of bonuses. It is also considered unauthorised gambling to:
13.1 Gaming can be addictive. If you need help to suppress such an addiction, please click on this link that will take you to our Responsible Gaming Website: https://www.casinoco.com/en/responsible-gambling. Always gamble responsibly.
13.2 Limits
You can set limits on your account. These limits are as follows:
13.2.1 Deposit limits
You can choose to limit your maximum losses. The limits block additional deposits that are made if your deposit limit (deposits minus withdrawals) as specified, has been exceeded for the selected time period. Not applicable to lottery games.
13.2.2 Time limits
You can request to change the limits by notifying us by email. The increasing of a limit will only be taken into effect after seven (7) days. However, decreasing limits will be taken into effect immediately.
13.3 Self-exclusion
13.3.1 You can choose to completely exclude yourself from games on our website. You are required to email us at: support@casinoco.com. The email must specify the period of time in which you wish to exclude yourself. This will enable the account to be automatically re-opened once the exclusion period is over
13.3.2 You cannot open an additional account on the website if you have chosen to self-exclude.
13.4 Diverse
If we conclude that gambling will cause you financial or personal difficulties, we may close your account. You will be unable to open a new account. Doing so will be at your own risk and we cannot be held responsible.
We do everything we can to avoid technical errors. However, it's not always possible. We must therefore state the following:
14.1 We hold no responsibility for any 'down-time' the website may incur, for server interruptions, buffering or any technical or political interference with the game. It is solely at the management's discretion, whether they decide to credit any refunds.
14.2 We hold no responsibility for damages or losses considered to be illegal or alleged to have occurred or in connection with the website or its content, including but without being limited to:
15.1 Our goal is to provide the best customer experience in the industry, which is why we are striving to ensure that you will not have any reason to complain. Should you nonetheless have a complaint with us, you can contact us here:
16.1 When you contact us, please refrain from using the following:
17.1 We may provide a chat feature which enables you can to interact with other players. When you communicate to one another, please refrain from using the following:
You can read our Privacy Policy here. You should be aware that the approval of the Terms and Conditions means full acceptance of the terms of our Privacy Policy. We therefore ask you to read the Privacy Policy carefully.
19.1 You use the website and participate in the games at your own risk. The website and the games are provided "as seen". The only promises we provide regarding the website are listed in these rules. We do not guarantee (in short - we give no legal promises) that:
20.1 If we suspect that you have violated these rules, we may refuse to open an account. We can also choose to suspend or close an account. We can also retain the entire balance on an account (including any deposits) and deduct any money or damage you owe us from the available funds on the account.
20.2 We also have the right to suspend or close an account or cancel any bets if:
21.1 As a gaming operator, we must comply with the Prevention of Money Laundering Act and any associated provisions. We check all transactions and report all suspicious activity / transactions to the relevant regulatory authority
21.2 If you notice any suspicious activity regarding any of the games on the website, you must report it to us immediately
21.3 We may suspend, block or close an account and retain funds in accordance with the Prevention of Money Laundering Act.
22.1 We are also the sole owner of the brand "CasinoCo.com" and the logo "CasinoCo.com". Any unauthorised use of the trademark "CasinoCo.com" or the "CasinoCo.com" logo may result in prosecution.
22.2 www.CasinoCo.com is our "uniform resource locator" (URL). No unauthorised use of this URL on any other website or digital platform may be made without written consent. Links to the website and its pages may not be included on any other website without written consent.
22.3 We are the owner of the legitimate license for the rights to the technology, software and business systems used on the website.
22.4 The content and structure of the website's pages are subject to copyright © and database rights in the name of the Bunbury Ventures N.V. All Rights Reserved. Copyright on the site including all text, graphics, code, files and links belongs to us. The site may not be copied, transferred or stored in part or in its entirety without written consent. Your registration and your use of the website do not assign any rights whatsoever to the intellectual property rights contained on the website.
22.5 You agree not to use any automatic or manual devices to monitor our web pages or any content therein. Any unauthorised use or copying may result in you being prosecuted.
If any of the provisions of these rules are deemed to be illegal or unenforceable, such provisions shall be severed from these rules and all other provisions shall continue to apply, unaffected by such separation.
24.1 The rules constitute the entire agreement between us regarding this website. Except in the event of fraud, they terminate all previous communications and suggestions, regardless of that being electronic, oral or written between us.
24.2 A printed version of these rules and all communications given in electronic form shall be legally permitted in legal or administrative negotiations.
We may assign or delegate this agreement. You may not assign or delegate this agreement.
You should be aware that your funds are not protected in the case of insolvency and, therefore, your funds may not be refunded to you if we become insolvent.
27.1 These terms are in accordance with Costa Rica's laws and the parties agree that they will obey the jurisdiction of Costa Rica courts.
27.2 These Rules are published in several languages. Only the English version constitutes the legal basis for the relationship between us, but all versions reflect the same principles. Translations to other languages are done as a service and in good faith. If there are any discrepancies between the English version and a translation, the English version will always take precedence.
Game specific rules
The rules contained in this section refer to specific games. We sometimes use games provided by other companies and they ask us to include these rules within our own rules. Sometimes there are rules that are so specific to a certain game that you must be aware of them before playing the game. All the rules are contained in this section. When you play any of the games, it means you agree to the game rules.
28.1 When playing a so-called Subscription Lottery, the player undertakes to purchase entry to a predetermined number of lotteries for a predetermined number of months via invoice and / or card payment. The number of lotteries can vary. Prices for these lotteries vary from campaign to campaign.
28.1.2 Terms of payment upon payment by invoice: an invoice is sent at the agreed amount once per participating month. A 14-day payment period will be applied from the time the invoice is sent. After this, we will send a reminder with up to 6 days' payment time before the case continues. Payments by card are managed by Bunbury Ventures N.V. (Bunbury Ventures bv95 Limited) and are actioned immediately, this is repeated automatically once a month until the subscription expires. Should a payment not be submitted on a specified date, Bunbury Ventures reserves the right to cancel all lotteries and block access to the account as well as any ongoing transactions.
28.1.3 Terms of retaining profits / suspending accounts if a payment is not received on time, or there have been other irregularities in a user account, Bunbury Ventures reserves the right to deny a player's access to an account, and to suspend ongoing transactions or bets. The player is asked to contact customer support for further details and advice on how to resolve this problem. Should the player fail to meet the requirements set by Bunbury Ventures to reopen the account, Bunbury Ventures reserves the right to permanently deny the player access to gaming on all Bunbury Ventures licensed trademarks.
28.2 Login Details; if you have not received these within a week, it is very important that you contact us in order for us to resend them to you. This is not a reason for direct suspension.
29.1 You have 48 hours of withdrawal rights as soon as you are contacted; see below for exceptions. The lottery product is used if you log in to your user account. This also applies if you log in to your user account within the first 48 hours.
29.2 If you wish to exercise your withdrawal rights, please contact us to speak to our campaigns department, and from the day you are contacted, you can also exercise your withdrawal rights via email or chat
29.3 Since the Distance Contract Act does not apply to lotteries, games and betting, there is no right of withdrawal at an extension of an active subscription.
Due to constantly evolving provisions on crime prevention, money laundering and terrorist financing, Bunbury Ventures applies anti-money laundering (AML) precautions in its guidelines. Anonymous accounts: Anonymous or 'nominal' accounts are not allowed. All existing anonymous accounts or accounts that are believed to be anonymous or have illegitimate verification must undergo a KYC at an early stage to determine the identity and that the account holder acts in good faith.
Double / Multiple Accounts: Many customers want to run parallel accounts to separate their game costs. Regardless of this activity, licensees must be able to identify and associate "linked" accounts that may or may not be under the control of the same person.
Politically exposed person (PEP) In all types of attempts to play a person in a politically exposed position, the company is obliged to conduct a risk assessment based on its legislation., That is, anyone who has a significant position in the public office (or who has had such a position during the past year), has access to public funds or somehow influences the aforementioned. PEPs include closely identifiable family members and employees of such persons. In case of suspicion that a person in a politically exposed position is playing, a risk-based evaluation should be applied based on the value and extent of the gambling and where any such customer is located.
While we respect the confidentiality of our customers, we commit to conducting a thorough KYC. As part of an improved KYC policy, the principles of partnership are based on knowledge: if we know and understand our customers, they feel and understand us. Customers may be invited to meet us with the following documents to comply with our KYC policy (copy of passport and a utility bill or bank statement). The company reserves the exclusive right to unilaterally deny any customer's application and / or terminate further use of products and services without any statements or explanations to the customer in violation of the KYC policy we apply.
For our Cryptocurrency players, we would require KYC upon withdrawals of €500,000 or above. We may also request KYC if we believe there to be a possible fraud or issues that could damage our reputation or business.
31.1 Absolute Restriction
United States of America, Canada, United Kingdom, Spain, France and Italy.
31.2 Blacklisted Territories
NetEnt content shall not be served in the following territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.
31.3 Regulated Territories (only permitted to offer if receipt of a license from the local regulator which has been seen and approved by NetEnt):
Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, United Kingdom United States of America.
31.4 Branded Game Territories
Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix & Motörhead, Planet of the Apes cannot be offered in the following countries:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, United States of America, United Kingdom, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey and Ukraine.
Vikings Video Slot must not be offer in the following jurisdictions:
Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.
Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following countries:
Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.